Under fire from critics of TUI airline, second worst for delays

11:18 am 29 August 2022

Under fire, airline TUI was ranked the second worst airline for flight delays from UK airports last year.

The company has come under fire this summer after a catalog of delays and service disruptions at Norwich Airport.

And analysis of Civil Aviation Authority data by PA News agency ranked TUI second for punctuality in 2021.

Holidaymakers have faced delays due to operational issues with TUI flights
– Credit: Jackie Heffer-Cooke

It found that its flights averaged 13 minutes and 18 seconds behind schedule, second only to Hungarian carrier Wizz Air, with an average of 14 minutes and 24 seconds on schedule.

Then come British Airways (12 minutes and 42 seconds) – including its subsidiary BA CityFlyer – Virgin Atlantic (12 minutes) and Loganair (11 minutes and 30 seconds).

Longest average delay for departures from UK airports in 2021.

Longest average delay for departures from UK airports in 2021
– Credit: Press Association Images

TUI declined to comment.

Operational issues from airline staff have led to major disruption for holidaymakers flying from Norwich Airport this summer, with cancellations, delays and unscheduled stops.

Norwich Airport.  Photo: DENISE BRADLEY

Norwich Airport
– Credit: Copyright: Archant 2017

Last week a flight from Norwich to Mahon – on the Spanish island of Menorca – was diverted to Aberdeen so that a replacement crew member for another flight could be picked up.

And earlier this month, TUI passengers traveling from Norwich to Mallorca and Corfu had unscheduled stops in Belfast, so that a crew member could be picked up.

TUI has previously explained that flights from Norwich Airport are operated by Sunwing on behalf of TUI Airways using pilots from the contracted company.

But these Sunwing pilots cannot operate on TUI planes, the airline explained – although TUI cabin crew are trained to operate on Sunwing planes.

A TUI spokeswoman previously said: “On the rare occasions when we have operational disruptions, our recovery options are less straightforward than at some of the larger TUI aircraft bases.

“We also have the added complexity that the wider aviation ecosystem is currently impacted by well-publicized industry-wide issues, which may compound operational disruptions.”

The two airlines most used by British passengers, EasyJet and Ryanair, were among the best performers in terms of punctuality.

The analysis took into account all scheduled and charter departures from UK airports by airlines with over 2,500 flights. Canceled flights were not included.

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