Southwest Airlines gets new concourse at Sky Harbor Airport
Southwest Airlines will expand service when a new eight-door concourse opens in Terminal 4 at Phoenix Sky Harbor International Airport.
The 275,000 square foot lobby opens Monday, June 20.
At first, flyers will have limited dining and shopping options. But openings in the coming months will include Arizona’s first airport Chick-fil-A, a concept hamburger restaurant from celebrity chef Bobby Flay and local favorites such as Eegee’s.
A Chase Sapphire Lounge by The Club will also be available soon.
“A place like this helps the traveler experience more seats and more concessions,” Southwest Airlines spokesman Dan Landson told the Arizona Republic. “It helps make it a smoother and more enjoyable experience when traveling to and from Phoenix. It starts off on the right track.”
Look down: The floor is art in the new Southwest Airlines lobby at Phoenix Airport
Southwest Airlines Adds Capacity at Sky Harbor Airport
The new concourse adds eight gates for Southwest Airlines flights. That gives the airline a flight capacity of 32 gates at Sky Harbor, up from 24, Southwest CEO Bob Jordan said Friday at a groundbreaking ceremony for the new concourse.
This is Southwest’s fourth Sky Harbor concourse, all located in Terminal 4.
“It’s one of the few airports where we’re at a flight level to and beyond where we were before COVID,” Jordan said. “That’s not true in most places.”
Phoenix city leaders approved a plan for the new concourse in October 2016. Jim Bennett, who was then director of aviation services at Sky Harbor, said the new gates were part of a plan to modernize the terminal. 4 to accommodate larger aircraft and more passengers.
“The most telling story of the evolution of the airport is that we have over 100 fewer take-offs and landings than years ago because there are now more passengers on each plane,” said- he told The Arizona Republic on Friday.
The new concourse cost $310 million to build and was funded by airport revenues.
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Passenger amenities in the new South West Concourse
Southwest Airlines passengers waiting for flights will notice innovative amenities in the new lobby, said Phoenix Mayor Kate Gallego.
“Phoenix presents its future progress in a way that matches its status as the world’s busiest airport for passenger traffic,” it said in a press release.
For example, each seat will be equipped with charging stations allowing them to charge their phones and other electronic devices.
An animal relief area is available for people traveling with pets or service animals.
A hearing loop system will allow people who use hearing aids to tune in to hear airport announcements over the public address system.
Airport staff also highlighted efficiency improvements that customers may not immediately notice and that positively affect the customer experience. These include upgrades to the baggage system and a connecting bridge that helps passengers navigate between the North and South Concourses after Terminal 4 security screening.
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3 catering and shopping kiosks open on Mondays
While the lobby’s next restaurants and stores remain under construction, travelers can visit three kiosks to dine and shop while waiting for their flights:
Sipping coffee and beer: Sip will offer locally sourced food and beverages, including small-batch craft coffee from Native Ground Coffee and homemade empanadas from Half Moon Empanadas. Sip’s temporary booth will be open until its permanent storefront is ready.
Fresh market on the go/[email protected]: The Grove Inc., which will operate a number of the upcoming lobby restaurants, will serve a temporary menu at this kiosk before the restaurants open. The Fresh Market side will offer breakfast sandwiches, pizza and baked goods, as well as take-out coolers with sandwiches, salads, yogurt parfaits, protein boxes and soft drinks. The [email protected] side will serve beer, wine and cocktails.
Downtown Phoenix: This shop will sell small electronics, travel toiletries, snacks, to-go sandwiches, salads and bottled drinks. Uptown Phoenix will also operate a permanent showcase in the lobby; when it opens, it will feature items from local retailers, including the Changing Hands bookstore and the Made Art boutique.
Coming soon:New restaurants and shops in Sky Harbor
New restaurants in Terminal 4: Chick-fil-A and local favorites
At this time, flyers will see closed storefronts with “coming soon” signs as they walk through the Eighth Concourse.
But when those open, the food will include a mix of beloved national brands, local favorites and a new restaurant from a celebrity chef.
Five of the restaurants will be in a food hall called The Crystals in Sky Harbor. The gourmet hall will offer:
Pedal Haus Brewery: Described as the center of the food hall, Pedal Haus is locally beloved for its Belgian and German style beers. Winner of numerous beer competitions, Pedal Haus has locations in Tempe, Chandler and Phoenix. The Sky Harbor location will serve the beer, wine and spirits it’s known for, as well as Bavarian pretzels and rustic pizza.
Chick-fil-A: Airport staff describe the popular restaurant chain known for its chicken sandwiches and waffle fries as a “highly sought-after brand”. Chick-fil-A operates more than 40 restaurants in Arizona; its location in the Southwest Airlines lobby will be its first location in the Arizona airport.
Bobby’s burgers: This fast-casual restaurant by celebrity chef Bobby Flay is a burger joint featuring various combinations of premium ingredients inspired by burgers from different parts of the country. This will be the first location in Arizona for Bobby’s Burgers, which currently has four locations: three in Las Vegas and one at Yankee Stadium in New York.
Eegean: The regional chain with more than 30 locations in Tucson and the East Valley is named after its signature drink, a frozen fruit drink that comes in flavors such as lemon, strawberry and piña colada. The menu includes subs, salads and ranch fries.
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Guess Bay: Known for their acai bowls, Berry Devine offers soft serve treats made with 100% organic frozen acai berry pulp and organic juices. Although the soft serve is dairy free and vegan. Berry Devine has locations in Phoenix, Tempe, Gilbert, Tucson and Sedona.
A new Chase Sapphire Lounge by The Club will also be opening soon. The 3,500-square-foot lounge is said to include “many local elements” and features a menu focused on local produce.
Passengers from all airlines will be able to use the lounge. Access will be available to Chase Sapphire Reserve cardholders, members of the Priority Pass airport lounge program and people who purchase day passes.
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