Scottish holidaymakers say TUI won’t refund them after they were ‘held at gunpoint’

A Scottish holidaymaker in The Gambia says she was held at gunpoint during a terrifying robbery from her hotel room.

Lara Mitchell told the Scottish Sun the thug threatened to murder her during the raid on her bedroom, which happened around 5am.

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The 52-year-old told the National newspaper that the man had asked her and her partner Alan Boyd, 56, for money.

He then chose to shun the Sunset Beach resort scene in Kotu. He managed to take £150 and the mobile phones from the devastated couple.

He also took photos of their passports, the couple said.

Local police then reportedly told the couple that the attacker was later shot dead in another attempted armed robbery just five miles from the couple’s hotel.

The couple say Tui has refused to offer any refund or compensation.

Lara, from Fife, told the paper: ‘It was a huge big knife. He put it to my throat and said ‘If you scream, ma’am, I’m going to kill you.’ I screamed. was horrible. I’m still traumatized.

Alan said: “He was taking pictures. I said ‘what do you think you are doing’. That’s when we saw the flicker of the knife.

“He said ‘money, money’. I said ‘we don’t have money, we just arrived’. I said ‘you won’t kill anyone, beat him’.

Alan added: ‘The next flight home wasn’t until Wednesday and that was Monday morning.

“We thought ‘if we book it, are we going to get anything back, are we going to see our phones again? “.

“We had saved a lot of money to come here, why not take advantage of the little time we have left. We had already booked with someone to go on a safari – we would let everyone down.

“If you come back what are you going to do, you’re just going to be nervous here too.

“Tui says you can claim it from the insurance. Why should we do this when we’re supposed to be under their protection?

“We wasted three days of vacation and they were saying ‘we gave you the opportunity to go home’. It’s still on your mind.”

He added: “The next two nights we never got much sleep. You were nervous all the time. The next day we were back at the police station.

“We had to go back on Wednesday to pick up the phones. It was like two and a half days of vacation – almost three days – totally wasted.

“Even after a few days, when you were walking around, you could feel Lara tensing up and everything.

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“You hear about it, but you never expect it to happen to you.

“Sometimes Lara is still nervous. You lie down at night, even a trash can moves at night, you sit down and look at each other.

“Tui said ‘but we’ve offered advice if you want it’. I thought ‘well, is that the best you’ve got?’ We’re not looking for the full price of a holiday, far from it. It’s their attitude to it.”

Last night a TUI spokesperson said: ‘We are truly sorry to hear of Mr Boyd and Ms Mitchell’s experience and can appreciate how upsetting it would have been for both of them.

“Our resort team acted quickly to provide support, including offering the option to change hotels or return home early.

“Mr. Boyd and Ms. Mitchell have chosen to stay at their hotel and continue their vacation.”

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