Norwich TUI passengers stranded in Birmingham

Published:
09:27 July 9, 2022



Updated:
10:00 a.m. July 9, 2022

Babies lay on the floor and young families went without food or drink for hours as the end of the holiday turned into a living nightmare.

Passengers traveling on a TUI flight from Dalaman in Turkey to Norwich were diverted to Birmingham where they then had to wait at the airport on landing for around three hours.

The flight was due to land in Norwich at 10:55 p.m. local time on Friday evening, but customers were sent home by taxi from Birmingham on Saturday morning.


TUI passengers were stranded at Birmingham Airport for hours without food or drink
– Credit: Assessed

Among those disturbed during the flight was Kirstie Clarke, Norwich, 25, who was on holiday with her two friends Hannah Unsworth, 30, and Clayton Freeman, 29.

She said: “It’s been absolutely awful. TUI’s treatment has been just disgusting.

“We didn’t know we were going to Birmingham until we were all seated on the plane. Nothing was mentioned to anyone before that.”


Kirstie Clarke is pictured right with her friends Clayton and Hannah while on vacation in Turkey

Kirstie Clarke is pictured right with her friends Clayton and Hannah while on vacation in Turkey
– Credit: Kirstie Clarke

Miss Clarke said passengers waited in Birmingham Airport’s baggage claim area without TUI staff present to let them know what was going on.

At one point police arrived and the 25-year-old said some exhausted passengers had become aggressive towards each other as tensions boiled over.


Baby sleeping on ground at Birmingham Airport after TUI hijacking

Baby sleeping on ground at Birmingham Airport after TUI hijacking
– Credit: Assessed

Miss Clarke added: “It’s not even the actual delay that’s frustrating, it’s the fact that there was no communication and they just left us on the floor for hours.

“It completely ruined the holiday for us. We were supposed to go back with TUI in September to Tenerife, but I’m not seeing that again so I’m going to cancel it.

“I don’t want to fly with a company that completely ignores you.”


A holiday to Turkey turned out to be a nightmare for Norwich passengers traveling with TUI

A holiday to Turkey turned out to be a nightmare for Norwich passengers traveling with TUI
– Credit: Assessed

Passengers questioned why the flight was not diverted to London instead of Birmingham due to its easier accessibility to Norwich.

They were led to believe they had been flown to Birmingham as there were supposedly larger numbers there.

Passengers had also been delayed for three hours to Turkey.


There was a frustrating wait for TUI passengers in Birmingham after expecting to fly from Dalaman to Norwich

There was a frustrating wait for TUI passengers in Birmingham after expecting to fly from Dalaman to Norwich
– Credit: Assessed

However, Miss Clarke said communication from the airline was much better at the time.

TUI has been contacted for comments.


tui-fc93d754

Staff shortages have already been blamed on major airlines after thousands of jobs were cut during the pandemic.

Comments are closed.