Heathrow Airport: British Airways, Qantas, American Airlines, Eurowings and Lufthansa compensation policies for delays

Holidaymakers who experience delays are normally protected by EU law, which the UK retained after Brexit – although the government is considering diverging for domestic flights.

This law allows passengers to up to £520 per person as compensation for delays more than three hours, and, for a cancellation delay of more than five hours, a refund.

It also stipulates other entitlements such as meals and refreshments, possibly hotel accommodation including transportation costs, and the ability to make two brief phone calls or send two faxes or emails .

READ MORE: Heathrow Airport News from BerkshireLive

The amount you will receive as compensation depends on the duration of your flight:

  • EUR 250 for flights up to 1,500 km
  • EUR 400 for flights within the EU over 1,500 km and for all other flights between 1,500 km and 3,500 km
  • EUR 600 for all other flights

However, compensation does not apply in cases where the delay is caused by ” exceptional circumstances” that are beyond the control of the airline.

This includes things like weather and third-party strikes.

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This is an overview of delay and cancellation policies for British Airways, Qantas, American Airlines, Eurowings and Lufthansa – all popular airlines to fly to and from Heathrow.

British Airways

British Airways planes at Heathrow Airport

BA says that:

  • If your flight is delayed by 5 hours or more, or has been cancelled, you can get a refund for the parts of your trip you didn’t take.
  • If you are delayed for more than 3 hours at your final destination, or BA informs you of a cancellation less than 14 days before the scheduled departure date, you can Claim compensation – provided that the delay is due to causes beyond the airline’s control.

You can also request reimbursement for expenses such as accommodation costs or food and drink while you wait at an airport.

Learn more about the British Airways website.

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A Qantas commercial plane takes off from Sydney Airport
A Qantas commercial plane takes off

Oantas states that in the event of a delay or cancellation occurring within 72 hours of the scheduled departure time, the company will rebook you on the next available flight at no additional cost.

Customers are entitled to a refund if Qantas:

  • cancel your flight and cannot offer you other suitable arrangements.
  • delay your flight to the point of having to cancel your trip.
  • make a material change to the scheduled flight time and are unable to rebook you on an alternate flight acceptable to you.
  • cause you to miss a connecting Qantas flight on which you have a confirmed booking.
  • are unable to transport you and you have a confirmed booking.

Learn more about the Qantas website.

American airlines

An American <a class=Airlines plane takes off at Heathrow” content=”https://i2-prod.cambridge-news.co.uk/incoming/article23057371.ece/ALTERNATES/s615b/0_17435954.jpg”/>
An American Airlines plane takes off at Heathrow

American says if your flight is canceled or a delay causes you to miss your connection, they’ll rebook you on the next flight with available seats and reroute your bags automatically.

The airline also specifies “When there is an event that we cannot control such as weather, a strike or other civil unrest, we may have to cancel, divert or delay flights.

“If your ticket still has value (if you were, for example, relocated to a different class of service), we will refund the unused portion to the original form of payment, but beyond that we are not responsible.”

Learn more about the American Airlines website.

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A <a class=Eurowings plane lands at Heathrow in London” content=”https://i2-prod.getreading.co.uk/incoming/article22050796.ece/ALTERNATES/s615b/1_Heathrow-Airport.jpg”/>
A Eurowings plane lands at Heathrow

If your flight with Eurowings has been cancelled, it can be rebooked or canceled free of charge

The company will reimburse expenses while waiting for your delayed flight to the extent required by law, and you will receive on-site treatment.

Eurowings recalls that if the delay or cancellation is due to “exceptional circumstances” (such as an air traffic controller strike or adverse weather conditions), carriers are not required to pay compensation.

Learn more about the Eurowings website.


A <a class=Lufthansa plane” content=”https://i2-prod.cambridge-news.co.uk/incoming/article23057308.ece/ALTERNATES/s615b/0_The-launch-of-the-inaugural-Newcastle-to-Munich-service.jpg”/>
A Lufthansa plane

Lufthansa refers to Regulation (EC) 261/2004, and when you are entitled to receive care from the airline – such as meals and accommodation. This is when the scheduled departure time is delayed by at least:

  • four hours for flights over 3,500 km
  • three hours for flights between 1,500 and 3,500 km and flights over 1,500 km within the EU
  • two hours for flights up to 1,500 km

As mentioned earlier, in the event of a cancellation or a delay of more than five hours, you are entitled to a refund.

In addition, the airline reminds passengers that they are entitled to compensation for delays of more than three hours – except in extraordinary circumstances, for example, bad weather, political instability, strikes, security risks and unexpected failures. to flight safety.

Learn more about the Eurowings website.

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