Bengaluru boy denied boarding Lufthansa flight on transit visa – Reuters

Express press service

BENGALURU: The family of Neel, 23, are distraught as he was unable to board his flight to Bengaluru to join his first job as a chef at a Michelin-starred restaurant in Glasgow. Lufthansa airline staff stopped him at Kempegowda International Airport, insisting he should have a transit visa with the UK visa as the flight is going through Frankfurt.

Neel’s business class ticket cost 65,000 rupees for a trip on September 26. The family is forced to shell out Rs 1 lakh now and book another ticket on British Airways. Her mother Kiran Kalra, an international fashion curator, told TNIE: “It was not highlighted anywhere on the website at the time of booking the ticket on September 6 that the Schengen visa was required. The flight has a two-hour layover at Frankfurt Airport, and passengers continue their journey by Lufthansa only. If so, the ticket reservation should not have been allowed. It was not just my son but at least ten other people in the queue behind him with business class tickets who were also not allowed through for the same reason,” she said. .

“I’m trying to bring the issue into the spotlight to create awareness, so that other families don’t suffer like us,” Kalra said. After graduating from Culinary Arts at Le Cordon Bleu, Neel got the job offer. “This is an amazing opportunity as few Indians get their first job in a Michelin star restaurant,” Kalra added.

Due to the late night flight schedule, no call center could be reached in India on this matter. Kalra called the airline’s US call center where the first executive claimed there was no need for a transit visa! When the problem was brought to light, the call was abruptly cut off.

When Lufthansa staff in Bengaluru were approached by the family for options that same evening, they suggested rebooking the ticket for a later date on the airline, so that the ticket amount would not be lost. “We weren’t sure the Schengen visa would pass, so we opted to book an airline that only requires a UK visa,” she said. Lufthansa could not be reached for comment.

BENGALURU: The family of Neel, 23, are distraught as he was unable to board his flight to Bengaluru to join his first job as a chef at a Michelin-starred restaurant in Glasgow. Lufthansa airline staff stopped him at Kempegowda International Airport, insisting he should have a transit visa with the UK visa as the flight is going through Frankfurt. Neel’s business class ticket cost 65,000 rupees for a trip on September 26. The family is forced to shell out Rs 1 lakh now and book another ticket on British Airways. Her mother Kiran Kalra, an international fashion curator, told TNIE: “It was not highlighted anywhere on the website at the time of booking the ticket on September 6 that the Schengen visa was required. The flight has a two-hour layover at Frankfurt Airport, and passengers continue their journey by Lufthansa only. If so, the ticket reservation should not have been allowed. It was not just my son but at least ten other people in the queue behind him with business class tickets who were also not allowed through for the same reason,” she said. . “I’m trying to bring the issue into the spotlight to create awareness, so that other families don’t suffer like us,” Kalra said. After graduating from Culinary Arts at Le Cordon Bleu, Neel got the job offer. “This is an amazing opportunity as few Indians get their first job in a Michelin star restaurant,” Kalra added. Due to the late night flight schedule, no call center could be reached in India on this matter. Kalra called the airline’s US call center where the first executive claimed there was no need for a transit visa! When the problem was brought to light, the call was abruptly cut off. When Lufthansa staff in Bengaluru were approached by the family for options that same evening, they suggested rebooking the ticket for a later date on the airline, so that the ticket amount would not be lost. “We weren’t sure the Schengen visa would pass, so we opted to book an airline that only requires a UK visa,” she said. Lufthansa could not be reached for comment.

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